Design Charrettes for Rail Operations Support Application

On behalf of a commuter rail agency, we provided a number of concepts and design storyboards for internal-facing operations application, and ran a series of design workshops.  Some charrettes were intended to refine the user-interface design, workflow, and required business processes, whilst others were to improve buy-in amongst intended user base for a new or revised application.  In all cases, we worked closely with the target user groups to ensure their concerns were addressed, and their business needs were accurately captured in the application design.  For some applications, the design concepts were captured in a request for proposal (RFP) which were advertised by the agency in an open solicitation process; for others the designs needed to be fully defined to allow an in-house I.T. team to implement.  The various applications we worked on include:

• internal train-tracking application for use by customer service representatives and operations supervisors,
• real estate transaction database application for use by engineering and legal personnel,
• capital as-built drawing filing system for use by capital program and maintenance of way (MOW) engineers, and
• ridership visualization application for use by operations planning and supervisory personnel.